Support Center

We're here to help! Create a ticket or track your existing tickets.

Contact Support

Support replies may take 3 days to 2 weeks to process. For faster assistance, please contact us directly at support@baris.co.ug.

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View Support Status

Enter your support request number to view status and replies.

Need Help?

If you don't have a support request number, you can contact support using the form on the left.

Frequently Asked Questions

After creating a support request, you'll receive a request number (e.g., SRQ-XXXXXXXX). Use this number to view your request status and replies. If you're logged in, you can see all your requests in the "My Support Requests" section above.

Support replies may take 3 days to 2 weeks to process. For faster assistance, please contact us directly at support@baris.co.ug. Urgent requests are prioritized and may receive a faster response.

Yes! When viewing your support request, you can add replies to provide additional information or ask follow-up questions. Simply click on "View Details" for any of your requests and use the reply form at the bottom.

If you're logged in, you can view all your support requests in the "My Support Requests" section above. If you're not logged in, check your email for the confirmation message that was sent when you created the request. The request number is also included in all email notifications.

You can check your event ticket status by switching to the "Event Tickets" tab above and entering your event ticket number (e.g., ET-YYYYMMDD-XXXXXX). This number was sent to you via email when you purchased your ticket.

For urgent matters, please contact us directly via email at support@baris.co.ug. Direct email contact typically receives faster responses than support requests through the system.