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Help desk
Support Center
Tell us what went wrong and we’ll sort it out. Track every request in one place.
Replies in 3 days – 2 weeks
Urgent? mwesigwa@baris.co.ug
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Use the number from your emailCheck an event ticket
Status and entry detailsTicket details
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Quick answers
How do I track my support request?
After you send a request you get a number like SRQ-XXXXXXXX. Signed-in users see every request under “My support requests”. Otherwise open the request with the number from your confirmation email.
How long does it take to get a reply?
Replies can take 3 days to 2 weeks. For something urgent, email mwesigwa@baris.co.ug.
Can I add more to a request?
Yes. Open the request and use the reply box at the bottom. Closed requests can’t be replied to; start a new one instead.
I forgot my request number
Sign in and look under “My support requests”, or search your email for the confirmation we sent when you made the request.
I paid but my ticket didn’t arrive (payment, SMS or code)
Check your account’s Tickets page first: tickets appear there once the payment is confirmed. If it isn’t there after a few minutes, send a request with the event name and the phone number you paid with.
How do I check my event ticket?
Open the “Event tickets” tab and enter the number that starts with ET- from your purchase email.