/*
 * Support Center — help desk built from ticket shapes.
 * Loaded by support.php only. Gradients / outlines only (cheap on low-end devices).
 */

.sp {
    --sp-brand: var(--brand-primary, #047857);
    --sp-accent: var(--brand-accent, #10b981);
    --sp-ink: #0f172a;
    --sp-muted: #64748b;
    --sp-line: #cfd8e3;
    --sp-ring: #e3e9f1;
    --sp-bg: var(--tk-bg, #f5f5f5);
    --sp-n: 9px;
    max-width: 1080px;
    margin: 0 auto;
    padding: 1.25rem 1rem 2.5rem;
    color: var(--sp-ink);
}

.sp *, .sp *::before, .sp *::after { box-sizing: border-box; }

/* ---------- hero ---------- */
.sp-hero {
    display: flex;
    align-items: flex-end;
    justify-content: space-between;
    gap: 1rem 2rem;
    flex-wrap: wrap;
    margin: 0 0 1.25rem;
}
.sp-kicker {
    display: inline-flex; align-items: center; gap: .5rem;
    font-size: .72rem; font-weight: 800; letter-spacing: .16em; text-transform: uppercase;
    color: var(--sp-brand);
}
.sp-kicker::before {
    content: ""; width: 22px; height: 2px; border-radius: 2px; background: currentColor;
}
.sp-hero h1 { margin: .25rem 0 .2rem; font-size: clamp(1.6rem, 4vw, 2.2rem); line-height: 1.1; color: var(--sp-ink); letter-spacing: -.02em; }
.sp-hero p { margin: 0; color: var(--sp-muted); font-size: .98rem; max-width: 46ch; }

.sp-facts { display: flex; gap: .5rem; flex-wrap: wrap; }
.sp-fact {
    display: inline-flex; align-items: center; gap: .45rem;
    padding: .45rem .8rem; border-radius: 999px;
    background: #fff; border: 1px dashed var(--sp-line);
    font-size: .8rem; font-weight: 600; color: #334155;
}
.sp-fact svg { color: var(--sp-brand); flex: none; }

/* ---------- alerts ---------- */
.sp-alert {
    display: flex; gap: .7rem; align-items: flex-start;
    padding: .85rem 1rem; margin: 0 0 1.1rem; border-radius: 12px;
    font-size: .93rem; line-height: 1.45; border: 1px solid;
}
.sp-alert svg { flex: none; margin-top: .1rem; }
.sp-alert--error { background: #fef2f2; border-color: #fecaca; color: #991b1b; }
.sp-alert--success { background: #ecfdf5; border-color: #a7f3d0; color: #065f46; }
.sp-alert--info { background: #eff6ff; border-color: #bfdbfe; color: #1e40af; }

/* ---------- created ticket (success) ---------- */
.sp-done {
    display: grid; grid-template-columns: 1fr auto; align-items: stretch;
    margin: 0 0 1.25rem; border-radius: 18px; overflow: hidden; background: #fff;
    box-shadow: 0 1px 2px rgba(15,23,42,.06), 0 18px 30px -20px rgba(4,120,87,.55);
}
.sp-done-main {
    padding: 1.1rem 1.3rem; color: #fff;
    background: radial-gradient(120% 160% at 100% 0, rgba(255,255,255,.2), transparent 55%), linear-gradient(135deg, var(--sp-brand), var(--sp-accent));
}
.sp-done-main strong { display: block; font-size: 1.05rem; margin-bottom: .2rem; }
.sp-done-main span { font-size: .88rem; opacity: .92; }
.sp-done-stub {
    display: flex; flex-direction: column; justify-content: center; gap: .35rem;
    padding: 1rem 1.2rem; min-width: 190px; position: relative;
    background:
        radial-gradient(circle var(--sp-n) at 0 0, var(--sp-bg) calc(var(--sp-n) - 1px), #0000 var(--sp-n)) top left / 100% 51% no-repeat,
        radial-gradient(circle var(--sp-n) at 0 100%, var(--sp-bg) calc(var(--sp-n) - 1px), #0000 var(--sp-n)) bottom left / 100% 51% no-repeat,
        #fff;
    border-left: 2px dashed var(--sp-line);
}
.sp-done-stub small { font-size: .68rem; font-weight: 800; letter-spacing: .14em; text-transform: uppercase; color: var(--sp-muted); }
.sp-done-stub code { font: 800 1.15rem/1.1 ui-monospace, SFMono-Regular, Menlo, monospace; letter-spacing: .04em; color: var(--sp-ink); }
.sp-done-actions { display: flex; gap: .4rem; flex-wrap: wrap; margin-top: .2rem; }

/* ---------- tabs ---------- */
.sp-tabs {
    display: inline-flex; gap: .3rem; padding: .3rem; margin: 0 0 1.1rem;
    background: #e9eef3; border-radius: 14px; max-width: 100%; overflow-x: auto; scrollbar-width: none;
}
.sp-tabs::-webkit-scrollbar { display: none; }
.sp-tab {
    appearance: none; border: 0; cursor: pointer; white-space: nowrap;
    display: inline-flex; align-items: center; gap: .5rem;
    padding: .6rem 1.1rem; border-radius: 11px;
    font-family: inherit; font-weight: 700; font-size: .9rem; line-height: 1; color: #475569; background: transparent;
    transition: background .2s, color .2s, box-shadow .2s;
}
.sp-tab[aria-selected="true"] { background: #fff; color: var(--sp-brand); box-shadow: 0 1px 2px rgba(15,23,42,.1), 0 6px 14px -8px rgba(15,23,42,.35); }
.sp-tab:focus-visible { outline: 2px solid var(--sp-brand); outline-offset: 2px; }
.sp-tab-count { min-width: 1.35rem; padding: .12rem .4rem; border-radius: 999px; background: var(--sp-accent); color: #fff; font-size: .72rem; text-align: center; }

.sp-panel[hidden] { display: none; }

/* ---------- layout ---------- */
.sp-grid { display: grid; grid-template-columns: minmax(0, 1.15fr) minmax(0, 1fr); gap: 1.25rem; align-items: start; }

/* ---------- ticket card (shared) ---------- */
.sp-card {
    background: #fff; border-radius: 20px; overflow: hidden;
    box-shadow: 0 1px 2px rgba(15,23,42,.06), 0 20px 34px -22px rgba(15,23,42,.42);
}
.sp-card-head {
    padding: 1.05rem 1.35rem; color: #fff;
    background: radial-gradient(120% 160% at 100% 0, rgba(255,255,255,.18), transparent 55%), linear-gradient(135deg, var(--sp-brand), var(--sp-accent));
    display: flex; align-items: center; justify-content: space-between; gap: 1rem;
}
.sp-card-head h2 { margin: 0; font-size: 1.1rem; color: #fff; letter-spacing: -.01em; }
.sp-card-head small { display: block; margin-top: .15rem; font-size: .78rem; opacity: .88; }
.sp-card-head .sp-icon {
    width: 40px; height: 40px; flex: none; display: grid; place-items: center; border-radius: 12px;
    background: rgba(255,255,255,.18); border: 1px dashed rgba(255,255,255,.55);
}
.sp-perf {
    height: calc(var(--sp-n) * 2);
    background:
        radial-gradient(circle var(--sp-n) at 0 50%, var(--sp-bg) calc(var(--sp-n) - 1px), var(--sp-ring) calc(var(--sp-n) - .5px), #0000 var(--sp-n)),
        radial-gradient(circle var(--sp-n) at 100% 50%, var(--sp-bg) calc(var(--sp-n) - 1px), var(--sp-ring) calc(var(--sp-n) - .5px), #0000 var(--sp-n)),
        repeating-linear-gradient(90deg, var(--sp-line) 0 6px, #0000 6px 11px) center / calc(100% - var(--sp-n) * 2 - 14px) 2px no-repeat;
    margin-top: -1px;
}
.sp-card-body { padding: .35rem 1.35rem 1.4rem; }

/* ---------- form ---------- */
.sp-field { margin: 0 0 1.05rem; }
.sp-field label, .sp-legend {
    display: flex; align-items: baseline; justify-content: space-between; gap: .5rem;
    margin: 0 0 .4rem; font-size: .8rem; font-weight: 700; letter-spacing: .02em; color: #334155;
}
.sp-field label .sp-count, .sp-legend .sp-count { font-weight: 600; color: var(--sp-muted); font-size: .75rem; font-variant-numeric: tabular-nums; }
.sp-count.is-near { color: #b45309; }
.sp-count.is-over { color: #b91c1c; }
.sp-input, .sp-select, .sp-textarea {
    width: 100%; padding: .75rem .9rem; font: inherit; font-size: 1rem; color: var(--sp-ink);
    background: #f8fafc; border: 1.5px solid #dbe3ec; border-radius: 12px; transition: border-color .15s, box-shadow .15s, background .15s;
}
.sp-textarea { min-height: 150px; resize: vertical; line-height: 1.5; }
.sp-input:focus, .sp-textarea:focus, .sp-select:focus { outline: 0; background: #fff; border-color: var(--sp-accent); box-shadow: 0 0 0 4px rgba(16,185,129,.16); }
.sp-input[readonly] { color: #475569; background: #f1f5f9; cursor: not-allowed; }
.sp-input.is-bad, .sp-textarea.is-bad { border-color: #ef4444; box-shadow: 0 0 0 4px rgba(239,68,68,.12); }
.sp-hint { margin: .35rem 0 0; font-size: .78rem; color: var(--sp-muted); }
.sp-row2 { display: grid; grid-template-columns: 1fr 1fr; gap: .9rem; }

.sp-prio { display: grid; grid-template-columns: repeat(4, 1fr); gap: .45rem; border: 0; margin: 0 0 1.05rem; padding: 0; min-width: 0; }
.sp-prio legend { padding: 0; }
.sp-prio label {
    position: relative; margin: 0; cursor: pointer; display: block;
}
.sp-prio input { position: absolute; opacity: 0; inset: 0; cursor: pointer; }
.sp-prio span {
    display: block; text-align: center; padding: .6rem .3rem; border-radius: 12px;
    font-size: .82rem; font-weight: 700; color: #475569; background: #f8fafc; border: 1.5px dashed #cbd5e1;
    transition: background .15s, color .15s, border-color .15s;
}
.sp-prio input:checked + span { background: var(--sp-brand); color: #fff; border: 1.5px solid var(--sp-brand); }
.sp-prio input:focus-visible + span { outline: 2px solid var(--sp-brand); outline-offset: 2px; }

.sp-hp { position: absolute !important; left: -9999px; width: 1px; height: 1px; opacity: 0; overflow: hidden; }

.sp-suggest { margin: -.35rem 0 1.05rem; display: grid; gap: .4rem; }
.sp-suggest[hidden] { display: none; }
.sp-suggest > small { font-size: .72rem; font-weight: 800; letter-spacing: .12em; text-transform: uppercase; color: var(--sp-muted); }
.sp-suggest a {
    display: flex; align-items: center; gap: .55rem; padding: .55rem .8rem; border-radius: 10px;
    background: #ecfdf5; border: 1px dashed #86efac; color: #065f46; font-size: .87rem; font-weight: 600; text-decoration: none;
}
.sp-suggest a:hover { background: #d1fae5; }

/* buttons */
.sp-btn {
    appearance: none; border: 0; cursor: pointer; text-decoration: none;
    display: inline-flex; align-items: center; justify-content: center; gap: .55rem;
    padding: .8rem 1.3rem; font-family: inherit; font-weight: 800; font-size: .95rem; line-height: 1; color: #fff; border-radius: 12px;
    background: linear-gradient(135deg, var(--sp-brand), var(--sp-accent));
    box-shadow: 0 10px 18px -12px rgba(4,120,87,.9);
    transition: transform .15s, box-shadow .15s, opacity .15s;
}
.sp-btn:hover { transform: translateY(-1px); }
.sp-btn:focus-visible { outline: 2px solid var(--sp-ink); outline-offset: 2px; }
.sp-btn[disabled] { opacity: .65; cursor: wait; transform: none; }
.sp-btn--block { width: 100%; }
.sp-btn--ghost { background: #fff; color: var(--sp-brand); box-shadow: none; border: 1.5px dashed var(--sp-brand); padding: .5rem .8rem; font-size: .82rem; border-radius: 10px; }
.sp-btn--ghost:hover { background: #f0fdf4; }
.sp-spin { width: 16px; height: 16px; border-radius: 50%; border: 2.5px solid rgba(255,255,255,.4); border-top-color: #fff; animation: spSpin .7s linear infinite; }
@keyframes spSpin { to { transform: rotate(360deg); } }

.sp-note {
    display: flex; gap: .6rem; margin-top: .9rem; padding: .7rem .85rem; border-radius: 12px;
    background: #fffbeb; border: 1px dashed #fcd34d; color: #78350f; font-size: .8rem; line-height: 1.45;
}
.sp-note svg { flex: none; color: #d97706; margin-top: .1rem; }
.sp-note a { color: #b45309; font-weight: 700; }

.sp-login {
    text-align: center; padding: 1.6rem 1rem 1.2rem;
}
.sp-login p { margin: 0 0 1rem; color: #475569; }

/* ---------- my requests list ---------- */
.sp-list { list-style: none; margin: 0; padding: .9rem 1rem 1rem; display: grid; gap: .65rem; max-height: 560px; overflow-y: auto; }
.sp-req {
    position: relative; display: grid; grid-template-columns: 1fr auto; gap: .2rem .8rem; align-items: center;
    padding: .8rem .95rem .8rem 1.1rem; border-radius: 14px; background: #f8fafc; text-decoration: none; color: inherit;
    border: 1px solid #e5ebf2; transition: transform .15s, box-shadow .15s, background .15s;
}
.sp-req::before {
    content: ""; position: absolute; left: 0; top: 12px; bottom: 12px; width: 4px; border-radius: 0 4px 4px 0; background: #94a3b8;
}
.sp-req[data-status="open"]::before { background: #f59e0b; }
.sp-req[data-status="in_progress"]::before { background: #3b82f6; }
.sp-req[data-status="resolved"]::before { background: var(--sp-accent); }
.sp-req:hover { background: #fff; transform: translateY(-1px); box-shadow: 0 10px 20px -14px rgba(15,23,42,.5); }
.sp-req:focus-visible { outline: 2px solid var(--sp-brand); outline-offset: 2px; }
.sp-req-title { font-weight: 700; font-size: .95rem; color: var(--sp-ink); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sp-req-meta { grid-column: 1 / -1; display: flex; gap: .4rem .8rem; flex-wrap: wrap; align-items: center; font-size: .78rem; color: var(--sp-muted); }
.sp-req-meta code { font: 700 .76rem ui-monospace, Menlo, monospace; color: #334155; background: #e9eef3; padding: .1rem .4rem; border-radius: 6px; }
.sp-new {
    display: inline-flex; align-items: center; gap: .3rem; padding: .12rem .5rem; border-radius: 999px;
    background: var(--sp-accent); color: #fff; font-size: .7rem; font-weight: 800; letter-spacing: .02em;
}
.sp .badge { display: inline-block; padding: .22rem .6rem; border-radius: 999px; font-size: .72rem; font-weight: 800; }
.sp-empty { text-align: center; padding: 2.2rem 1rem 2rem; color: var(--sp-muted); }
.sp-empty svg { color: #cbd5e1; margin-bottom: .5rem; }
.sp-empty strong { display: block; color: #334155; margin-bottom: .2rem; }

/* ---------- event ticket result ---------- */
.sp-facts-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: .9rem 1.2rem; margin: .5rem 0 1rem; }
.sp-kv small { display: block; font-size: .68rem; font-weight: 800; letter-spacing: .12em; text-transform: uppercase; color: var(--sp-muted); margin-bottom: .15rem; }
.sp-kv b { font-size: .98rem; color: var(--sp-ink); word-break: break-word; }
.sp-kv b.mono { font-family: ui-monospace, Menlo, monospace; }
.sp-evt { display: grid; grid-template-columns: 96px 1fr; gap: 1rem; align-items: start; margin: 1rem 0; }
.sp-evt img { width: 96px; height: 128px; object-fit: cover; border-radius: 12px; border: 1px solid var(--sp-ring); }
.sp-evt h3 { margin: 0 0 .3rem; font-size: 1.1rem; color: var(--sp-ink); }
.sp-evt p { margin: 0 0 .2rem; color: #475569; font-size: .9rem; }
.sp-scan { display: flex; gap: .7rem; padding: .85rem 1rem; border-radius: 14px; border: 1.5px dashed; margin: 0 0 .9rem; font-size: .9rem; }
.sp-scan svg { flex: none; margin-top: .1rem; }
.sp-scan--ok { background: #ecfdf5; border-color: #6ee7b7; color: #065f46; }
.sp-scan--used { background: #fffbeb; border-color: #fcd34d; color: #92400e; }
.sp-pill { display: inline-block; padding: .25rem .7rem; border-radius: 999px; color: #fff; font-size: .75rem; font-weight: 800; }

/* ---------- FAQ ---------- */
.sp-faq { margin-top: 1.6rem; }
.sp-faq h2 { margin: 0 0 .8rem; font-size: 1.2rem; letter-spacing: -.01em; }
.sp-faq-list { display: grid; gap: .55rem; grid-template-columns: repeat(auto-fit, minmax(min(100%, 420px), 1fr)); align-items: start; }
.sp-faq details { background: #fff; border-radius: 14px; border: 1px solid #e5ebf2; overflow: hidden; }
.sp-faq details[open] { border-color: #a7f3d0; box-shadow: 0 10px 22px -18px rgba(4,120,87,.6); }
.sp-faq summary {
    list-style: none; cursor: pointer; display: flex; align-items: center; justify-content: space-between; gap: 1rem;
    padding: .95rem 1.1rem; font-weight: 700; font-size: .95rem; color: var(--sp-ink);
}
.sp-faq summary::-webkit-details-marker { display: none; }
.sp-faq summary::after {
    content: ""; flex: none; width: 9px; height: 9px; border-right: 2.5px solid var(--sp-brand); border-bottom: 2.5px solid var(--sp-brand);
    transform: rotate(45deg) translateY(-2px); transition: transform .2s;
}
.sp-faq details[open] summary::after { transform: rotate(-135deg) translateY(-2px); }
.sp-faq summary:focus-visible { outline: 2px solid var(--sp-brand); outline-offset: -2px; }
.sp-faq details > div { padding: 0 1.1rem 1rem; color: #475569; font-size: .9rem; line-height: 1.6; }
.sp-faq details > div a { color: var(--sp-brand); font-weight: 700; }

/* ---------- phones ---------- */
@media (max-width: 820px) {
    .sp-grid { grid-template-columns: 1fr; }
}
@media (max-width: 520px) {
    .sp { padding-inline: 1rem; }
    .sp-row2 { grid-template-columns: 1fr; gap: 0; }
    .sp-prio { grid-template-columns: repeat(2, 1fr); }
    .sp-done { grid-template-columns: 1fr; }
    .sp-done-stub { border-left: 0; border-top: 2px dashed var(--sp-line); min-width: 0; background: #fff; }
    .sp-tabs { display: flex; width: 100%; }
    .sp-tab { flex: 1; justify-content: center; }
    .sp-evt { grid-template-columns: 76px 1fr; }
    .sp-evt img { width: 76px; height: 104px; }
    .sp-card-body { padding-inline: 1.05rem; }
}
@media (prefers-reduced-motion: reduce) {
    .sp *, .sp *::before, .sp *::after { transition: none !important; animation: none !important; }
}

/* ---------- request page: conversation ---------- */
.sp-narrow { max-width: 760px; }
.sp-thread { display: grid; gap: .75rem; margin: 0 0 1.1rem; }
.sp-msg { padding: .85rem 1rem; border-radius: 14px; border: 1px solid #e5ebf2; max-width: 92%; }
.sp-msg--you { background: #f0fdf4; border-color: #bbf7d0; justify-self: end; }
.sp-msg--team { background: #eff6ff; border-color: #bfdbfe; justify-self: start; }
.sp-msg-head { display: flex; justify-content: space-between; align-items: baseline; gap: 1rem; margin-bottom: .35rem; font-size: .78rem; color: var(--sp-muted); }
.sp-msg-head strong { font-size: .85rem; color: var(--sp-ink); display: inline-flex; gap: .4rem; align-items: center; flex-wrap: wrap; }
.sp-msg-head em { font-style: normal; font-size: .66rem; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; padding: .1rem .4rem; border-radius: 6px; background: #1d4ed8; color: #fff; }
.sp-msg-body { color: #1e293b; line-height: 1.55; font-size: .95rem; overflow-wrap: anywhere; }
.sp-reply { border-top: 2px dashed var(--sp-line); padding-top: 1.1rem; }
@media (max-width: 520px) { .sp-msg { max-width: 100%; } }